Terugbetalingsbeleid
This policy explains your right to change your mind (the statutory right of withdrawal) and what to do if something arrives damaged or faulty. It forms part of our Terms of Service.
1. Your right of withdrawal — 14 days, no reason needed
You have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party you designate other than the carrier, take physical possession of the goods. If your order is delivered in several separate shipments, the period runs from the day you receive the last item.
Our products are printed on demand, but they are not personalised. You order an existing design from our catalogue in a standard size and finish. The exception to the right of withdrawal for goods made to the consumer's specification (Article 6:230p of the Dutch Civil Code) therefore does not apply, and you may return any item under this policy.
2. How to withdraw
To exercise your right of withdrawal, inform us of your decision by a clear statement before the 14-day period expires. You can:
- Email info@walldrip-art.com with your order number and the items you wish to return, or
- Use the model withdrawal form in section 7 below (not obligatory).
Sending your notice before the deadline is enough to meet it. We will confirm receipt of your withdrawal without delay and send you the return address.
3. Returning the goods
Return the goods to us without undue delay and in any event within 14 days of notifying us of your withdrawal. We will provide the return address when we confirm your withdrawal.
You bear the direct cost of returning the goods. We estimate this cost at approximately €7–€15 for the Netherlands and €10–€25 for Belgium and Germany, depending on the size of the item and the carrier you choose. We recommend using a tracked service, as you are responsible for the shipment until it reaches us.
Please return items in their original packaging where reasonably possible, using suitable protection — prints and framed pieces are fragile.
4. Handling the goods during the withdrawal period
You may inspect and handle the goods only as you would be allowed to in a physical shop — enough to establish their nature, characteristics and functioning. You are liable for any diminished value resulting from handling beyond that.
In practice: unpacking a print and looking at it is fine. Mounting it, framing it yourself, trimming it, hanging it, or writing on it is not, and we may deduct a proportionate amount from your refund to reflect the reduction in value.
5. Your refund
We will refund all payments received from you, including the standard delivery cost you originally paid, without undue delay and in any event within 14 days of the day we are informed of your withdrawal.
If you chose a more expensive delivery method than our cheapest standard option, we refund only the cost of that standard option.
We may withhold the refund until we have received the goods back, or until you supply evidence of having sent them back, whichever is earlier.
We refund using the same means of payment you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
If you withdraw from part of an order, we refund the price of the returned items; delivery costs are refunded only where the entire order is returned.
6. Damaged, faulty or incorrect items
This is separate from, and in addition to, your right of withdrawal. Your legal guarantee rights under Article 7:17 of the Dutch Civil Code are not affected by this section or by any time limit stated in it.
If your order arrives damaged, faulty, incomplete or incorrect, email info@walldrip-art.com with:
- your order number,
- photographs of the item showing the problem, and
- a photograph of the outer packaging if the damage occurred in transit.
Please report visible transit damage as soon as reasonably possible, ideally within 14 days of delivery, so that we can raise the claim with our print and shipping partners. Reporting later does not remove your legal guarantee rights.
Where a claim is valid, we will send a free replacement at no cost to you and you do not need to return the faulty item unless we ask you to. If a replacement is not possible or you prefer it, we will refund you in full, including delivery costs. You do not pay return shipping in these cases.
7. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. You are free to use your own wording instead.
To: WallDrip, info@walldrip-art.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*) / received on (*):
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.
8. Questions
Email info@walldrip-art.com. We aim to respond within 2 business days.