Verzendbeleid
1. Where we deliver
We currently deliver to the Netherlands, Belgium and Germany. We do not ship to other countries at this time. If your country is not available at checkout, we cannot accept your order.
Because we deliver only within the EU, no customs duties or import charges apply to your order. The price you pay at checkout is the final price.
2. How your order is produced
Every WallDrip piece is printed on demand after you order — nothing sits in a warehouse. Your order is produced by one of our print partners at the production facility closest to your delivery address, which keeps transport distances and delivery times short.
3. Delivery times
Our standard delivery time is 5 to 8 business days from the moment your order is confirmed and payment is received. This consists of:
- Production: approximately 1–3 business days
- Shipping: approximately 3–6 business days
Business days are Monday to Friday, excluding public holidays. Orders placed at the weekend or on a public holiday enter production on the next business day.
These timeframes are estimates. Larger formats, framed pieces and peak periods (for example the weeks before Christmas) may take longer. If we expect a significant delay on your order, we will tell you by email.
4. Our legal delivery obligation
Whatever the estimate above, we will deliver your order without undue delay and in any event within 30 days of the day the contract is concluded, unless we expressly agree a longer period with you.
If we do not deliver within that period, you may give us an additional reasonable period to deliver. If we still fail to deliver, you are entitled to terminate the contract and we will refund all amounts paid without undue delay.
5. Shipping costs
Shipping costs depend on the destination country, the size of the item and the delivery method you choose. The exact amount is calculated and shown at checkout before you confirm and pay. No shipping or handling charges are added afterwards.
6. Split shipments
If you order several items, they may be produced at different facilities and arrive in separate parcels on different days. You pay only the shipping cost shown at checkout — split shipments never cost you extra.
7. Track and trace
When your order ships you receive a confirmation email with tracking information, where the carrier provides it. Tracking can take up to 24 hours to become active after you receive the email.
8. Risk and damage in transit
Risk of loss or damage passes to you when you, or a third party you designate other than the carrier, take physical possession of the goods. Until then, the risk is ours.
If your parcel arrives damaged, please photograph the item and the outer packaging and email info@walldrip-art.com as soon as reasonably possible. We will arrange a free replacement or a full refund — see our Refund & Withdrawal Policy, section 6.
9. Delivery address and undelivered parcels
Please check your delivery address carefully before confirming your order. We ship to the address you provide and cannot change it once production has started.
If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected from a pick-up point within the carrier's holding period, we will contact you. We can resend the order, but a second shipping charge may apply. If you prefer, we will refund the price of the goods; in that case the original shipping cost is not refunded, since the shipment failed for reasons within your control.
If a parcel is genuinely lost in transit or never arrives, contact us and we will investigate with the carrier and either resend your order or refund you in full. This does not affect your statutory rights.
10. Questions
Email info@walldrip-art.com with your order number. We aim to respond within 2 business days.